Redlands plumbers: the after-hours burst-pipe call that goes to whoever answers, the quotes that pile up, the invoices you forget to send. We build you an AI back-office, trained on your business and run for you, so you get your evenings back. Live in about 14 days.
It learns how you actually run, then handles the jobs that slip: the calls, the quotes, the invoices, the follow-ups.
It's 9pm, a pipe's burst, and you're at dinner. It answers, takes the details, and books the job, so that emergency call doesn't ring the next plumber instead.
Talk the job into your phone or send a photo, and a quote comes back drafted with scope and pricing. You check it and send.
Invoice drafts itself off the job and chases the unpaid ones automatically. You stop being the bank for other people’s renos.
Ask what you did at a property two years ago, who was on it and what it cost, and it tells you in seconds. Handy for warranties and repeat work.
Local and seasonal. Storm season from November to March is a plumber's busy run in the Redlands: stormwater, roof plumbing, blocked and overwhelmed drainage across the low-set bayside suburbs, plus flash-flood cleanup. The ageing stock in Birkdale, Alexandra Hills and Capalaba throws re-plumbs, failing hot water and leaking old pipe. Acreage at Mount Cotton and Sheldon runs on rainwater tanks and on-site sewerage, so tank and septic work is its own stream out there, and island jobs on the SMBI mean a ferry trip and premium pricing. When a big wet lands, the enquiries do not trickle in, they arrive all at once and well past what one crew can physically get to in a day.
Your stack and job volume. Plumbers sit firmly in the high-volume, many-small-jobs camp with the sparkies, not the deep-project camp of builders. A week is blocked drains, burst pipes, hot water failures, taps and toilets, a lot of it reactive emergency work. ServiceM8 is the common solo-to-small pick, simPRO or AroFlo for the commercial end, Xero for the books, and high volume means admin is death by a thousand cuts: dozens of small quotes, invoices and compliance certs (QBCC Form 4 for notifiable work, backflow) rather than a few big ones.
What we would set up first. Lead with missed-call capture and instant booking, because for an emergency-driven trade in a storm-prone bayside market the next plumber gets the job the second you do not pick up. The bigger prize is the post-storm surge: a big wet dumps far more calls than one crew can reach in a day, so the back-office fields every one, books each into a realistic slot, and keeps the whole queue on an honest ETA, because people forgive a wait, not silence. It triages on two axes, urgency (a burst main, sewage back-up or no water now over a dripping tap that can wait) and value and fit (a full re-pipe or hot-water swap ahead of a low-value or out-of-area job), so you pull the cream out of the surge instead of drowning in a hundred missed calls.
Most of the mob doing this are remote agencies wiring up generic tools from interstate. We're Brisbane-based, your data stays onshore and stays yours, and the system learns how your business actually runs. We work with plumbers and trades right across the Redlands and the bay.
He helped me reprocess more than 1,000 invoices with AI to pull the data for our expense and profit report. Before, I was overwhelmed, and it would have taken me forever. He can always find a way to lighten the work and the mental load.
We find where the hours are leaking in your business and whether it's a fit. If it isn't, we'll say so straight.
Yes. When you can't pick up, it answers, takes the details, books the job, and texts you the lead. That missed call doesn't ring the next plumbers instead.
Talk the job into your phone or send a few photos, and a quote comes back drafted with the scope and pricing. You check it and hit send from the ute.
Some construction trades qualify for a $5,000 QLD government grant for business software and training. Check if you qualify in a few taps, it's a few questions, no obligation.
The first workflow is live in about 14 days. Your data stays onshore and it's yours, it walks out the door with you if you ever leave, and nothing goes out in your name without your say-so.