Sunshine Coast plumbers: the after-hours burst-pipe call that goes to whoever answers, the quotes that pile up, the invoices you forget to send. We build you an AI back-office, trained on your business and run for you, so you get your evenings back. Live in about 14 days.
It learns how you actually run, then handles the jobs that slip: the calls, the quotes, the invoices, the follow-ups.
It's 9pm, a pipe's burst, and you're at dinner. It answers, takes the details, and books the job, so that emergency call doesn't ring the next plumber instead.
Talk the job into your phone or send a photo, and a quote comes back drafted with scope and pricing. You check it and send.
Invoice drafts itself off the job and chases the unpaid ones automatically. You stop being the bank for other people’s renos.
Ask what you did at a property two years ago, who was on it and what it cost, and it tells you in seconds. Handy for warranties and repeat work.
Local and seasonal. Storm season is basically the whole calendar for a Coast plumber. From November to March the wet drives stormwater, roof plumbing, blocked drains and flooding callouts hard, and a big La Nina year like 2022 (record February rain, the Maroochy River's worst flooding since 2013) puts the place underwater. Out on the hinterland acreage around Maleny, Montville and the Glass House Mountains you're on septic, tanks, pumps and bores, not just town mains. The holiday lettings at Mooloolaba and Caloundra want quick turnarounds between bookings, and the older stock through Nambour throws up re-pipes and hot water failures.
Your stack and job volume. You sit firmly in the high-volume many-small-jobs camp with the sparkies, not the deep-project camp of the builders. ServiceM8 for solo-to-small operators, simPRO or AroFlo once you're running commercial, Xero first for the books, Tyro or Stripe for card and deposit payments. A typical week is a stack of burst pipes, leaks, taps and toilets mixed with some reno and new-build rough-ins, and a big chunk is reactive emergency work. The admin is death by a thousand cuts, dozens of small quotes, invoices and compliance certs rather than a few big ones.
What we would set up first. Missed-call capture and instant booking goes in first, because for an emergency-driven trade the job walks to the next plumber the second you don't pick up. The bigger win is the surge: when a wet week backs up drains across half the Coast you get more calls in a day than you could ever physically reach, so the back-office fields every one, books them into realistic slots, and keeps each caller posted on an honest ETA so they wait for you instead of ringing around. Then it triages two ways at once, by urgency (a burst main or sewage backing up now versus a dripping tap that can wait) and by value and fit, so you pull the hot-water swap or the bigger reno out of the pile and let the small, out-of-area stuff drop down the list instead of working the phone first-come-first-served.
Most of the mob doing this are remote agencies wiring up generic tools from interstate. We're Brisbane-based, your data stays onshore and stays yours, and the system learns how your business actually runs. We work with plumbers and trades right across the Sunshine Coast.
He helped me reprocess more than 1,000 invoices with AI to pull the data for our expense and profit report. Before, I was overwhelmed, and it would have taken me forever. He can always find a way to lighten the work and the mental load.
We find where the hours are leaking in your business and whether it's a fit. If it isn't, we'll say so straight.
Yes. When you can't pick up, it answers, takes the details, books the job, and texts you the lead. That missed call doesn't ring the next plumbers instead.
Talk the job into your phone or send a few photos, and a quote comes back drafted with the scope and pricing. You check it and hit send from the ute.
Some construction trades qualify for a $5,000 QLD government grant for business software and training. Check if you qualify in a few taps, it's a few questions, no obligation.
The first workflow is live in about 14 days. Your data stays onshore and it's yours, it walks out the door with you if you ever leave, and nothing goes out in your name without your say-so.